Terms of use

The service

Camarade, operated by JobeLabs inc. (Boischatel, Quebec), is an online platform that lets a union run its Office: treasury, per capita dues, expense claims, union leave, time bank, files, member directory and public site. By creating an account or using Camarade, you accept these terms.

The subscribing union (the “client”) chooses its module kits. Features may evolve; we announce in advance the removal of any paid feature.

Accounts

Each person has their own account, personal and non-transferable. You must provide an accurate email address, keep your password confidential and turn on two-factor authentication when your role requires it.

The union, through its administrators, decides who can access its Office and with which rights. It is responsible for actions taken with the accounts it invited, and must remove the access of someone who leaves their position.

The union's responsibilities

The union agrees to:

• use Camarade for its legitimate union activities and in accordance with applicable laws;
• have the right to put in its Office the information it uploads, and inform its members of this use, as Law 25 requires;
• not upload social insurance numbers or information the service does not need;
• not try to bypass security, access another union's data or overload the platform;
• keep the content of its public site accurate, for which it alone is responsible.

The union's data

The data a union puts in Camarade remains its property. JobeLabs inc. processes it only to provide the service, as a service provider under Law 25, and according to our privacy policy. It is not sold, not used for other purposes and not viewed by our team without the union's consent (temporary support access, recorded in its log).

Data is hosted in Quebec (Montréal region). Some optional features, such as assisted document reading, send text outside Quebec; they are off by default and the union decides whether to turn them on.

Our service providers and where they process data are named in the privacy policy: Supabase (Montréal), Cloudflare, Resend (automatic emails, United States), Zoho Mail (mailboxes, Canada), Google (optional sign-in), Anthropic (assisted reading, outside Quebec) and, later, Stripe (payment).

Availability

We make reasonable efforts to keep Camarade available at all times, with daily backups. Interruptions may occur, notably for maintenance, which we announce in advance when possible. No availability level is guaranteed at this stage.

Prices and payment

Kit prices are shown on camarade.ca and may change; any change is announced at least 30 days before it applies to a current subscription. The subscription is paid monthly, by card (Stripe) or under another written agreement, plus taxes (GST and QST). A free trial period may be offered.

A payment more than 15 days late may lead to the suspension of the modules, after notice. Data stays intact during the suspension and becomes available again as soon as payment is made. Detailed billing terms will be completed before sales begin.

Termination and data export

The union can end its subscription at any time; it ends at the close of the paid period, with no refund of the current period. Before the end, the union can export its data (Excel spreadsheets and uploaded files).

After the subscription ends, data is kept 90 days to allow a return or a late export, then deleted, except what the law requires to keep.

JobeLabs inc. may suspend or close an account that breaches these terms, after notice when the situation allows.

Limitation of liability

Camarade is a management aid: the calculations and reports it produces must be checked by the union, which remains responsible for its books, its filings and its decisions.

To the extent permitted by law, JobeLabs inc.'s liability to a client is limited to the amounts paid for the service in the 12 months before the event, and excludes indirect damages (lost profits, data loss caused by a third party, etc.). Nothing in these terms limits the rights the law grants a consumer or liability for gross or intentional fault.

Governing law

These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Any dispute falls under the courts of the judicial district of Québec.

Changes and contact

If these terms change significantly, we announce it in the application at least 30 days in advance. For any question: [email protected], JobeLabs inc., Boischatel, Quebec G0A 1H0.